CUCM Upgrade

Unanswered Question
Aug 23rd, 2010

I want to upgrade CUCM 4.1(3) to CUCM 7.1(2) but I'm confused on waht an what to purchase. I will appreciate if anyone can assist me on this.

Regards,

Chris

I have this problem too.
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philip.e.denton Mon, 08/23/2010 - 09:24

Christian,

I'd really suggest you give your local Cisco partner a call.  They'll be able to walk you through the whole process of evaluating both your software and hardware needs in relation to your business requirements.

I know that's a cop-out answer, but without very specific business/technical background/requirements it's pretty hard to answer your question in an online forum like this.

Phil

christianojum Mon, 08/23/2010 - 09:40

Phil,

I really appreciate your quick response. The challange I'm actually facing is not on the hardware requirement. The challange is that it is not clear to me the licences, support contract etc that I need to purchase for the upgrade. If you have information on this you can provide, just assume that there is no hardare limitations.

Regards,

Christian.

philip.e.denton Mon, 08/23/2010 - 11:12

Are you up to date on all your support and maintenance contracts (SMARTNet and ESW)?  If you have a current ESW contract you should be able to upgrade for free.  If you e-mail [email protected] they can verify your coverage (by providing serial or contract numbers) and provide you the licenses you need to process the upgrade.  They will simply look at what your current rights are and give you the 7.x equivalent.

I have to repeat though:  Engage a Cisco partner to have this discussion.  This forum can give you advice and guidance but what you're asking is like asking us to help you pick what color to paint your house without ever having seen it.  Bad metaphor but upgrading CallManager is NOT a DITY job!

Paolo Bevilacqua Mon, 08/23/2010 - 11:23

Philip is absolutely right above (post rated).

End users cannot do absolutely anything on the matter of upgrading CUCM without support from an official, UC qualified Cisco Partner.

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