CUCM 7 Licencisng

Answered Question
Aug 23rd, 2010

Hi all,

I did installation of 2 CUCM 7.1.5 today, and licensing on publisher went OK, but for somereason subscriber is not getting the license.

Here is the output from CLI command from the subscriber:

admin:file list install *
2010-08-23 17:03:35,008 INFO  [ClassExecutionThread] cli.CliSettings - VMware = false
<dir>   hssi_errors

Can somebody help me please?

Thanks in advance.

I have this problem too.
0 votes
Correct Answer by Matthew Kaufman about 6 years 3 months ago

If you have the serial number of the server you may be able to use that.  You can open a case by phone too if you call your local number below:


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Overall Rating: 5 (4 ratings)
Lulzim Islami Mon, 08/23/2010 - 08:32

When i sent Product Aktivation Key I did one with Publisher's MAC address and one with Subscriber's MAC address. Are you saying that both licences should be activeted with PUB's MAC?

Thank you,

Lulzim Islami Tue, 08/24/2010 - 00:27

One more question,

What if the publisher fail, how the licences will be known by subscriber when all of them are attached to the Publisher's MAC address?

Thanks for the help.

Aaron Harrison Tue, 08/24/2010 - 00:33


The licenses are installed on the publisher, and changes can only be made on the publisher; the licenses are used when you activate a CCM service or add a phone. If your publisher is gone, you can't make changes until you replace the publisher and rebuild from backup.

When that happens you would send your license files to the TAC LIcensing team who would reassign the licenses to your new publisher's MAC address.



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Lulzim Islami Tue, 08/24/2010 - 05:53

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

I sent an email to [email protected] but so far nobody hasn't answered me. Does this process usually takes long time or I'm knocking on a wrong door?


Aaron Harrison Tue, 08/24/2010 - 06:00


They're often quiet quick, but sometimes not.

I generally go to the TAC Support Request tool and raise a case there, picking the 'Licensing' sub category for whatever product it is. I've no doubt it goes to the same team, but like to have the TAC case number to make chasing progress easier.



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Lulzim Islami Tue, 08/24/2010 - 06:06

To open a case it is requiring Service Contract number, which for now I don't have it.

Any other workaround?



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