Endpoint Error:Cam Unreachable

Answered Question
Aug 23rd, 2010


Problem Descripton: I am not able to add Cisco 2531V IP camera to the vsms/vsom.

Error Message displayed: Endpoint Error:Cam Unreachable.

Software Versions: VSMS 6.2,VSOM 4.2.1, Camera Firware 2.1.0

I am able to ping the camera from the vsms/vsom server.

Also able to directly access the camera through web interface.

I have another 17 cameras and they all work fine. This failure is only for one camera.

I tried removing/adding the camera several times but it did not help. Also tried restarting both the camera and VSMS server, no improvement

Any ideas? attatched below the screenshot.

I have this problem too.
0 votes
Correct Answer by derrickmunro about 6 years 1 month ago

I'm not sure that 2.1.5 works with 4.2.1/6.2.1, you can just download 2.1.2 since you know it works.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
derrickmunro Tue, 08/24/2010 - 16:45

Are you running multiple media servers?  Also, are you using a username and password?  If you aren't running multiple media servers and you are using the correct username and password, try going to the camera web app, go to Setup>Security>Product Process then click refresh and log out.  Usually in your situations its any of these things:

*Multiple system trying to control the camera differently.

*Incorrect username and passwords.

Check to see how many "connected users" there are on the camera.

anthic.lobo Fri, 08/27/2010 - 09:44

Tried this but it did not help.

I have 2 administrative accounts to the camera.

one to access the camera directly and the other for the vsom to contact the camera.

connected users shows one 1.

derrickmunro Fri, 08/27/2010 - 10:48

I have seen different firmware versions give this error before as well.  Are the cameras that are not working running the same firmware version as the ones that are working? Also, try using different camera types for your 2531 if the firmware versions are all the same.  If just the 2531's are not working, try and use a 2420 or 2520 camera types to setup your cameras.

anthic.lobo Sat, 08/28/2010 - 00:57

I just checked the firmware on the other cameras is 2.1.2 while the non working cameras is 2.1.0.

So like you said let me upgrade to 2.1.2.

Can the upgrade be done to through the GUI. or is there another method to firmware upgrade?

derrickmunro Mon, 08/30/2010 - 09:19

There are two ways to upgrade your cameras.

#1. a) Download the Video Surveillance IP Camera Utility.

     b) Download the touchless installer; http://psbu-kickstart/files/cameras/2500/CIVS-IPC-2500-V1.1.1R00-S.zip

     c) Download the new firmware; http://tools.cisco.com/support/downloads/pub/ImageList.x?relVer=2.1.5&mdfid=282052803&sftType=Video+Surveillance+IP+Camera+Firmware&optPlat=Linux&nodecount=2&edesignator=null&modelName=Cisco+Video+Surveillance+2500+IP+Camera&treeMdfId=280249565&treeName=Physical+Security+and+Building+Systems&modifmdfid=&imname=&hybrid=Y&imst=N&lr=Y 

     d) Go to the camera web interface, and under the firmware upgrade area, load the CIVS-IPC-2500-V1.1.1R00-S.bin file.

     e) Get Windows XP PC, and put yourself in the same network as the camera you are upgrading. Open the Camera Upgrade Utility on that PC.

     f) Use the new firmware to upgrade 1-2 cameras at a time.


#2. a) Download and install the 6.3.0 Software

     b) Go to the /vsmc page

     c) Head to the Camera Firmware Upgrade page.

     d) Browse to the new firmware; http://tools.cisco.com/support/downloads/pub/ImageList.x?relVer=2.1.5&mdfid=282052803&sftType=Video+Surveillance+IP+Camera+Firmware&optPlat=Linux&nodecount=2&edesignator=null&modelName=Cisco+Video+Surveillance+2500+IP+Camera&treeMdfId=280249565&treeName=Physical+Security+and+Building+Systems&modifmdfid=&imname=&hybrid=Y&imst=N&lr=Y

,it will install on all of your cameras at once.

Correct Answer
derrickmunro Mon, 08/30/2010 - 09:21

I'm not sure that 2.1.5 works with 4.2.1/6.2.1, you can just download 2.1.2 since you know it works.


This Discussion