We have a small application that serves to redirect a DN to an outside answering service after hours. During business hours the call hits a redirect step that sends a call to the original DN in a different partition. When said DN is busy, I'd like the system to send a busy signal the same as if they had called the DN directly. Is this possible?
Yes, you would be surprised to know that you can Call Redirect to a select few keywords, such as "BUSY", and the system will play busy tone.
Here a couple of others:
It's all documented as apart of the Editor Step Reference for Call Redirect.
So how can you use this? Try this:
Call Redirect (--Triggering Contact--, "96125551212")
Call Redirect (--Triggering Contact--, "BUSY")