Caller is able to leave voice mail but when it is sent to user inbox then it is blank. User not able to hear the voicemail no matter its left from IP phone or PSTN.

Unanswered Question
Aug 23rd, 2010

User not able to hear the voicemail no matter its left from IP phone or PSTN.

Caller is able to leave voice mail but when it is sent to user inbox then it is blank.

Any suggestion

I have this problem too.
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Christopher Graham Mon, 08/23/2010 - 19:27

Dhiraj,

Please include more details as to your call flow, equipment/software being used, etc.

- Is the voicemail system Unity, Unity Express, or another 3rd party system?

- What is your overall call flow?  Is this a CUCM or CME system?

- What software versions are you running?

dachhra2k1 Mon, 08/23/2010 - 20:51

We are using Unity as voice mail system, CUCM 6.

I have left the voice mail using PSTN and IP phone but result is same, the wave file unity is sending that is complete blank.

Aaron Harrison Mon, 08/23/2010 - 23:59

Hi

You say it's blank when it is 'sent to the inbox'; are you able to play back the voicemail from the phone?

Aaron

Felipe Garrido Tue, 08/24/2010 - 06:42

I agree with Aaron. The issue may be caused by a routing problem in the network. Try leaving a voicemail from an IP phone and hit "#" followed by "3" before hanging up. This will allow you to listen to the recorded voice mail. If you hear silence then check your routing between the IP phone and Unity. If you hear the voice mail, then it's an issue on Unity or possibly an MTP, if invoked. Check to see if the call is invoking any media resources (MTP or transcoder). If so, reconfigure call flow so that none is invoked and run the test again.

-Felipe

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