08-24-2010 12:31 AM - edited 02-21-2020 04:03 AM
Hello,
After CSM upgrade to 3.3.1 SP1, automatic IPS signature updates stop working with the following message:
"Unable to communicate with locator service to retrive available files."
IEV has stopped working as well. Error message is in the attachment.
Has anyone experienced similar problem?
Thanks in advance.
Regards,
Vesna
08-24-2010 04:52 PM
Is 'www.cisco.com' resolved to a particular IP on your CSM server? You can try changing the DNS entry for www.cisco.com on the CSM server. Once the host file has been edited and saved, restart the server and try the signature update again.
08-24-2010 11:57 PM
CSM server uses DNS server for resolving names and proxy server for going to Internet. CSM server goes to Cisco site’s download area without any problem.
08-25-2010 03:23 PM
From the CSM server, are you able to go to cisco.com and manually download an IPS update sucessfully?
08-26-2010 12:12 AM
Yes, that always work.
Automatic IPS update has started working again since yesterday, without any reconfiguration on CSM. Do you maybe know what could be explanation for that?
The other issue still persists. After CSM was upgraded to 3.3.1 SP1, IPS Event Viewer cannot be started from CSM. The following error message appears:
"CreateProcess: .\cache\iev\bin\iev-launcher.exe
https://CSM:443/athena/IEVServlet/user
C6D7202102ECF1B3A8410987A91D3FF7 C6D7202102ECF1B3A8410987A91D3FF7
startServerProxy error=267"
08-26-2010 08:36 AM
I'm not sure what fixed the IPS signature auto update issue but it's possible that there was an issue with cisco.com since no changes were made on your CSM server.
For the IEV issue, can you try un-installing and then re-installing the CSM client? If that doesn't help, then I would suggest that you open a TAC case since this may be a new issue with the 3.1.1 SP1 code.
08-27-2010 12:40 AM
jiliu2 wrote:
Is 'www.cisco.com' resolved to a particular IP on your CSM server? You can try changing the DNS entry for www.cisco.com on the CSM server. Once the host file has been edited and saved, restart the server and try the signature update again.
I'll try it
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: