we are using the NAC Guest Server v 2.0.1 and have Sponsors authentication done through Radius servers. Radius servers are Microsoft IAS using AD.
Sponsors user authentication works okay in case user's password includes English characters, but does not work in case an user uses national characters like for example Umlauts in German.
On Radius server I can see these error messages:
User XXXX was denied access.
Reason = Authentication was not successful because an unknown user name or incorrect password was used.
As soon as an user changes his password and uses English characters only, it resolves.
I guess this might be that NGS uses different coding while sending a password to Radius server, but not sure.
Appreciate if anyone knows a root cause and what could be a workaround. Unfortunately our AD policy allows users to use national characters and we can hardly change it. So a change on NGS or Radius side would be more viable.
Many thanks for your help.