Finding CUCM unique CallID in ICM

Unanswered Question
Aug 24th, 2010

Hi all,


I am looking for a way to find the CUCM Call Identifier in the ICM database.


Is there any way I could do this just by  querying the ICM?


The pruporse of this query if because I am trying to match the t_Termination_Call_Detail records with the recorded call in the Verint Recording system.


Thanks in advance for your time.



Regards,

Rodrigo

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david.macias Tue, 08/24/2010 - 04:43

You will not find the CUCM ID in the ICM DB.  Verint usually uses a combination of the router call key and the router call key day.  Verint should know how to do this without any trouble.


david

rising437 Wed, 08/25/2010 - 07:47

Hi David,


Thanks for the answer.


Unfortunately I've been looking at the call details I find in the Verint 360 vCRM API (htt://serverName/ultra/DynaAsp/vCRMQuery.aspx)

and found only the Switch Call  ID. This API will serve me the purpose of searching a call by ID and playing the audio file, but unfortunately I don't see match between the Switch call ID and the the ICM call key or the router call key day.


maybe I could find it by using another API?

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