I am having a problem with UCCX 7 call recording.I have set a monitor session up on my switch to span the voice gateway port and i have confiured my 2nd NIC on the UCCX server and run the postinstall.exe. I have also browsed to the following link http://10.2.3.2:6293/teamadmin/login.cda and configured the VOIP monitoing service for the 2 agents. I have 2 problems
1) When i reboot the server, since i configured the second NIC, it keeps crashing(even though I have run the VOIP minitor piece ofthe post install.exe)
2) When I try an retrieve the recorded call from the supervisor desktop using play and save, when i listen to the call, all i here is silence.
Has anyone come across either of these issues before?