Solved: transfer with announce not working when first caller on hold...

jwaskewics · ‎08-24-2010

All,

We have a new issue. Normally the reception user transfers calls and announces the caller to the phone user before transfer. But, when the receptionist has a caller on hold, the transfer of a subsequent caller is blind - i.e. it just transfers to the extension without allowing the receptionist to announce the caller to the phone user.

We tested this at the customer site using a phone extension that was in idle mode, not on DND, not on FWD.

We tested this in-house as well on our own UC520, and the same issue exists.

The phone at the customer site is a 7962, ours is a 7975.

Please advise.

Thank you

John

Steven DiStefano · ‎08-24-2010

Did you try to make the 79xx phone an Octal Line? That should do the trick. CCA configures this (CCA 2.2.5) under Voice Extensions.

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Steven DiStefano · ‎08-24-2010

Did you try to make the 79xx phone an Octal Line? That should do the trick. CCA configures this (CCA 2.2.5) under Voice Extensions.

jwaskewics · ‎08-24-2010

Steven,

Yes, that did it.

Thank you.

Steven DiStefano · ‎08-24-2010

Good!!!!!

Octal gives you the ability to create shared Octal lines too. This is new, so why I mention it.

I just played with enabling cBarge on a Shared Octal line and then added the Shared line to BACD and it worked to. Queuing, hunting and Cbarge.

A Trifecta.