Cisco Unity Connection 7.1.5

Answered Question
Aug 24th, 2010

Hello Experts,

I just installed unity connection 7.1.5. A small problem, when users hear their voicemail, the conversation tells them the time the message was sent and after they are done listening the message, the conversation tells them again about when the message was sent. Example.

You are have 1 new message, 1 for new message, message from XXXX sent at 4:35 PM, < message> sent at 4:35

Is this default behaviour in new Unity. Am I missing a enterprise parameter setting?

Another issue that I am looking for an answer is a shared mailbox. I have an extension that I want to share accross 5 phones and when someone leaves a message in this mailbox, the MWI should work accordingly on all 5 extensions.

Regards
OJ

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 3 months ago

Hi OJ,

Just to add a note to the good tips from Java (+5 Java

These settings can be configured under the individual user (Edit> Message Playback)

or under the User Template (Message Playback)

Before Playing Each Message, Play
Sender's Information Include Extension
Message Number
Time the Message was  Sent
Sender's ANI

While Playing Each Message

When a Call Is Disconnected or the  User Hangs Up
  Save  Message
  Mark  Message New
Fast Forward Message by* milliseconds
Rewind Message by* milliseconds

After Playing Each Message, Play

Time the Message was  Sent

Changes to the User Template will not effect already created Users so you may want

to use the Bulk Edit Utility to make these changes. The settings on the User Template

will be applied to all new users that are configured

For your second question;

You will just need to tweak the Message Lamp Setting in CUCM for the xxxx (Shared line) Line appearance on the IP Phones;

For the Line Setting on xxxx (on each phone that has the Shared Line)-

Line Settings for this Device - Changes affect only this device

Message Waiting Lamp Policy - Light and Prompt

The RED Message Lamp will then work for this Secondary line. Otherwise you will just get the "Flashing Envelope" Icon for new messages.

Hope this helps!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Jaime Valencia Tue, 08/24/2010 - 17:37

You can configure that, read this

Playback Message Settings

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg010.html#wp1051898

After Playing Each Message, Play

Check the Time the Message Was Sent check box to have Cisco Unity  Connection announce the time that the message was recorded by the  caller.

Default setting: Check box checked.

As for the MWI you can set more than 1 MWI for a subscriber, just add the other phones you want to get the MWI under the mailbox you need this.

The link also has the MWI section of the subscribers and how to add them.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

Correct Answer
rob.huffman Wed, 08/25/2010 - 05:32

Hi OJ,

Just to add a note to the good tips from Java (+5 Java

These settings can be configured under the individual user (Edit> Message Playback)

or under the User Template (Message Playback)

Before Playing Each Message, Play
Sender's Information Include Extension
Message Number
Time the Message was  Sent
Sender's ANI

While Playing Each Message

When a Call Is Disconnected or the  User Hangs Up
  Save  Message
  Mark  Message New
Fast Forward Message by* milliseconds
Rewind Message by* milliseconds

After Playing Each Message, Play

Time the Message was  Sent

Changes to the User Template will not effect already created Users so you may want

to use the Bulk Edit Utility to make these changes. The settings on the User Template

will be applied to all new users that are configured

For your second question;

You will just need to tweak the Message Lamp Setting in CUCM for the xxxx (Shared line) Line appearance on the IP Phones;

For the Line Setting on xxxx (on each phone that has the Shared Line)-

Line Settings for this Device - Changes affect only this device

Message Waiting Lamp Policy - Light and Prompt

The RED Message Lamp will then work for this Secondary line. Otherwise you will just get the "Flashing Envelope" Icon for new messages.

Hope this helps!

Rob

Actions

This Discussion