08-24-2010 04:36 PM - edited 03-16-2019 12:27 AM
Hello Experts,
I just installed unity connection 7.1.5. A small problem, when users hear their voicemail, the conversation tells them the time the message was sent and after they are done listening the message, the conversation tells them again about when the message was sent. Example.
You are have 1 new message, 1 for new message, message from XXXX sent at 4:35 PM, < message> sent at 4:35
Is this default behaviour in new Unity. Am I missing a enterprise parameter setting?
Another issue that I am looking for an answer is a shared mailbox. I have an extension that I want to share accross 5 phones and when someone leaves a message in this mailbox, the MWI should work accordingly on all 5 extensions.
Regards
OJ
Solved! Go to Solution.
08-25-2010 05:32 AM
Hi OJ,
Just to add a note to the good tips from Java (+5 Java
These settings can be configured under the individual user (Edit> Message Playback)
or under the User Template (Message Playback)
Save Message Mark Message New | |
* | milliseconds |
* | milliseconds |
Changes to the User Template will not effect already created Users so you may want
to use the Bulk Edit Utility to make these changes. The settings on the User Template
will be applied to all new users that are configured
For your second question;
You will just need to tweak the Message Lamp Setting in CUCM for the xxxx (Shared line) Line appearance on the IP Phones;
For the Line Setting on xxxx (on each phone that has the Shared Line)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for this Secondary line. Otherwise you will just get the "Flashing Envelope" Icon for new messages.
Hope this helps!
Rob
08-24-2010 05:37 PM
You can configure that, read this
As for the MWI you can set more than 1 MWI for a subscriber, just add the other phones you want to get the MWI under the mailbox you need this.
The link also has the MWI section of the subscribers and how to add them.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
08-25-2010 05:32 AM
Hi OJ,
Just to add a note to the good tips from Java (+5 Java
These settings can be configured under the individual user (Edit> Message Playback)
or under the User Template (Message Playback)
Save Message Mark Message New | |
* | milliseconds |
* | milliseconds |
Changes to the User Template will not effect already created Users so you may want
to use the Bulk Edit Utility to make these changes. The settings on the User Template
will be applied to all new users that are configured
For your second question;
You will just need to tweak the Message Lamp Setting in CUCM for the xxxx (Shared line) Line appearance on the IP Phones;
For the Line Setting on xxxx (on each phone that has the Shared Line)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for this Secondary line. Otherwise you will just get the "Flashing Envelope" Icon for new messages.
Hope this helps!
Rob
08-27-2010 03:43 PM
Extremly helpful..thanks guys.
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