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WS-X6724-SFP in 6509-E is PwrDown

wain_ip
Level 1
Level 1

Hi Guys,

Recently I got 2 6509-E and some linecards, everything works fine except 1 WS-X6724-SFP. If this card has installed in the 6509-E(let say A), it would show PwrDown, but if it installed in the 6509-E(let say B), it works fine, I have tried to use the other WS-X6724-SFP linecard and installed in other slot, same error. Then I have upgrade or downgrade the IOS and ROM, but with no used. Any idea? I would appreciate!

------------------ show version ------------------

Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(33)SXH7, RELEASE SOFTWARE (fc3)

ROM: System Bootstrap, Version 12.2(17r)SX6, RELEASE SOFTWARE (fc1)

sh module version
Mod  Port Model              Serial #    Versions
---- ---- ------------------ ----------- -------------------------------------
  1   24  WS-X6724-SFP      Hw : 4.1
                                         Fw : 12.2(18r)S1
                                         Sw : 12.2(33)SXH7
                                         Sw1: 8.7(0.22)BUB79
          WS-F6700-CFC        Hw : 4.1
    5    2  WS-SUP720-3BXL Hw : 5.10
                                         Fw : 8.5(4)
                                         Sw : 12.2(33)SXH7
                                         Sw1: 8.7(0.22)BUB79
          WS-SUP720             Hw : 4.1
                                         Fw : 12.2(17r)SX6
                                         Sw : 12.2(33)SXH7
          WS-F6K-PFC3BXL    Hw : 1.11

23 Replies 23

Leo Laohoo
Hall of Fame
Hall of Fame

1.  "enable module 7"

2.  What's your power supply like?

Hi leolaohoo, thanks for you quick response.

Why I need to enable module 7? Since the module is in slot 1, and in fact, the slot 7 is installing the other module.

I have check the power, there is about 800 walts left, and I tried to release all other module, left ws-x6724-sfp and supervisor.

Both way is not working.

Reza Sharifi
Hall of Fame
Hall of Fame

Hi Kam,

Do you have the same IOS and power supplies installed on both devices?

Reza

Hi Reza, thanks for your quick response.

The 2 switches are totally same hardware and IOS version. And the power supply looks fine, it left about 800 walts.

Typo on the slot number.

Can you show module so we can calculate the power you may require?

Alternatively you can use the Cisco Power Calculator:

http://tools.cisco.com/cpc/launch.jsp

sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP      

  2   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX    

  3    6  Firewall Module                        WS-SVC-FWM-1      
  4    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE     
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3BXL    
  7    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE    

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0027.0d35.1680 to 0027.0d35.1697   4.1   12.2(18r)S1  12.2(33)SXH7 PwrDown
  2  0026.cb9b.cc60 to 0026.cb9b.cc8f   3.2   12.2(18r)S1  12.2(33)SXH7 Ok
  3  0023.5e25.86a8 to 0023.5e25.86af   4.5   7.2(1)       4.0(4)       Ok
  4  68ef.bd7e.9958 to 68ef.bd7e.995b   3.1   12.2(14r)S5  12.2(33)SXH7 Ok
  5  0024.1499.931c to 0024.1499.931f   5.10  8.5(3)       12.2(33)SXH7 Ok
  7  68ef.bd7e.9934 to 68ef.bd7e.9937   3.1   12.2(14r)S5  12.2(33)SXH7 Ok

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  1  Centralized Forwarding Card WS-F6700-CFC         4.1    PwrDown
  2  Centralized Forwarding Card WS-F6700-CFC         4.1    Ok
  4  Centralized Forwarding Card WS-F6700-CFC         4.1    Ok
  5  Policy Feature Card 3       WS-F6K-PFC3BXL       1.11   Ok
  5  MSFC3 Daughterboard         WS-SUP720            4.1    Ok
  7  Centralized Forwarding Card WS-F6700-CFC         4.1    Ok

Mod  Online Diag Status
---- -------------------
  1  Not Applicable
  2  Pass
  3  Pass
  4  Pass
  5  Pass
  7  Pass

Hi Kam,

If every thing is the same, take a flash light and look at the backplane of the chassis's pins.  The pins may be bent.  We have had quite few bad chassis's with bent  pins (all 6509s).

HTH

Reza

Hi Reza,

I don't think there is a hardware problem, since I have tried to install the "bad" ws-x6724-sfp module in other 6509-E, and it will work fine.

For the "bad" chassis, I have installed other linecard(let say 10G module), and it will work fine.

in the same slot where you put the x6724?

Yes, same slot. But I also tried to installed the ws-x6724-sfp in other slot with "bad" chassis, not working.

If I put it in the other 6509-E, it will work.

So it is very strange, all ws-x6724-sfp cannot work in one 6509 but can work in the other one, and the 2 switches are totally same.

Can you post "sh environment status" and "sh environment status power 1" and "power 2" please.

What PS do you have?

The power supply is WS-CAC-3000W, since the switches is in the new site, I only got the show tech in my hand now, I can't give you the command you needed.

------------------ show environment ------------------


environmental alarms:
system minor alarm on power-supply 2 power-output-fail (raised 00:04:18 ago)

backplane:
  operating clock count: 2
  operating VTT count: 3
 
fan-tray 1:
  fan-tray 1 type: WS-C6509-E-FAN
  fan-tray 1 mode: Restricted-power
  fan-tray 1 fan-fail: OK
VTT 1:
  VTT 1 OK: OK
  VTT 1 outlet temperature: 38C
VTT 2:
  VTT 2 OK: OK
  VTT 2 outlet temperature: 41C
VTT 3:
  VTT 3 OK: OK
  VTT 3 outlet temperature: 38C
clock 1:
  clock 1 OK: OK, clock 1 clock-inuse: in-use
clock 2:
  clock 2 OK: OK, clock 2 clock-inuse: not-in-use
power-supply 1:
  power-supply 1 fan-fail: OK
  power-supply 1 power-input: AC high
  power-supply 1 power-output-mode: high
  power-supply 1 power-output-fail: OK
power-supply 2:
  power-supply 2 power-output-fail: failed
module 2:
  module 2 power-output-fail: OK
  module 2 outlet temperature: 47C
  module 2 inlet temperature: 37C
module 3:
  module 3 power-output-fail: OK
  module 3 outlet temperature: 42C
  module 3 inlet temperature: 39C
  module 3 device-1 temperature: 36C
  module 3 device-2 temperature: 40C
  module 3 aux-1 temperature: 39C
  module 3 aux-2 temperature: 39C
module 4:
  module 4 power-output-fail: OK
  module 4 outlet temperature: 45C
  module 4 inlet temperature: 37C
module 5:
  module 5 power-output-fail: OK
  module 5 outlet temperature: 39C
  module 5 inlet temperature: 35C
  module 5 device-1 temperature: 44C
  module 5 device-2 temperature: 44C
  module 5 asic-1 temperature: 34C
  module 5 asic-2 temperature: 34C
  module 5 asic-3 temperature: 34C
  module 5 asic-4 temperature: 34C
  module 5 asic-5 temperature: 35C
  module 5 asic-6 temperature: 35C
  module 5 RP outlet temperature: 37C
  module 5 RP inlet temperature: 38C
  module 5 EARL outlet temperature: 42C
  module 5 EARL inlet temperature: 36C
module 7:
  module 7 power-output-fail: OK
  module 7 outlet temperature: 44C
  module 7 inlet temperature: 37C


chassis connector rating: 2016.00 Watts (48.00 Amps @ 42V)
module 1
  module 1 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 1 power consumption: 125.16 Watts ( 2.98 Amps @ 42V)
module 2
  module 2 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 2 power consumption: 325.50 Watts ( 7.75 Amps @ 42V)
module 3
  module 3 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 3 power consumption: 171.78 Watts ( 4.09 Amps @ 42V)
module 4
  module 4 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 4 power consumption: 295.26 Watts ( 7.03 Amps @ 42V)
module 5
  module 5 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 5 power consumption: 328.44 Watts ( 7.82 Amps @ 42V)
module 7
  module 7 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 7 power consumption: 295.26 Watts ( 7.03 Amps @ 42V)

chassis per slot cooling capacity: 70 cfm
ambient temperature: < 55C
  module 1 cooling requirement: 70 cfm
  module 2 cooling requirement: 70 cfm
  module 3 cooling requirement: 30 cfm
  module 4 cooling requirement: 70 cfm
  module 5 cooling requirement: 35 cfm
  module 7 cooling requirement: 70 cfm

1.  Have you tried the command "enable module 1"?

2.  Have you tried moving the blade to a different slot?

3.  And both chassis have only ONE (1) 3000w PS installed?

1.  Have you tried the command "enable module 1"?

     No, I will try this later. Thanks for your suggestion.

2.  Have you tried moving the blade to a different slot?

     Yes, but same result.

3.  And both chassis have only ONE (1) 3000w PS installed?

     Yes, for testing, I have installed 2 power supply in the chassis, but same result.

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