CCX 8.0: no MOH while first Agent Phone Rings

Unanswered Question
Aug 25th, 2010
User Badges:

I have a new CCX 8.0 Installation with a CUCM 8.0.

My script plays MOH as a prompt while the callers are in the queue. As soon as the first agent phone rings, there is no MOH. But if the first agent does not answer the call and the second agent phone rings the caller does hear MOH.

Any idea?

Kind regards


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Anthony Holloway Fri, 08/27/2010 - 14:56
User Badges:
  • Purple, 4500 points or more

I do have one idea... the sample music on hold takes a little while to ramp up before you can hear it.  Perhaps this is the delay you notice.

christiangauer Tue, 08/31/2010 - 02:09
User Badges:

That was my first guess too .... but you can wait forever.

Meanwhile I found that while the first agent phone rings you can hardly hear some very quiet sounds. Seems there is a problem with the streaming of the MOH. But i have no idea where to look, because it works with the second agent's phone ringing. Also it works with the standard scripts.


This Discussion