RME 4 - Inventory Collection Failure

Answered Question
Aug 25th, 2010

I am getting the following RME inventory collection error on 4 devices.  These 4 devices were recently added to the network and were all attached to a new radius server.  I have tested AAA to the 4 switches and am confident that radius is working as intended.


The devices are a mix of 2950 and 3550 switches.


Here is the error.


RICS0001:Internal Error,unable to process the collected data from the device.


Thanks in advance.

Correct Answer by Joel Monge about 6 years 6 months ago

In that case, this is probably CSCsk65355 which should be fixed in 4.1.1.  However, 4.1.1 suffers from CSCsm97530.  So I would suggest to first upgrade to RME 4.1.1.  If you continue to see this, then you can contact TAC and apply patch for CSCsm97530 over 4.1.1.

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Correct Answer
Joel Monge Wed, 08/25/2010 - 10:54

In that case, this is probably CSCsk65355 which should be fixed in 4.1.1.  However, 4.1.1 suffers from CSCsm97530.  So I would suggest to first upgrade to RME 4.1.1.  If you continue to see this, then you can contact TAC and apply patch for CSCsm97530 over 4.1.1.

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