Solved: RME 4 - Inventory Collection Failure

Jason Fraioli · ‎08-25-2010

I am getting the following RME inventory collection error on 4 devices. These 4 devices were recently added to the network and were all attached to a new radius server. I have tested AAA to the 4 switches and am confident that radius is working as intended.

The devices are a mix of 2950 and 3550 switches.

Here is the error.

RICS0001:Internal Error,unable to process the collected data from the device.

Thanks in advance.

Joel Monge · ‎08-25-2010

In that case, this is probably CSCsk65355 which should be fixed in 4.1.1. However, 4.1.1 suffers from CSCsm97530. So I would suggest to first upgrade to RME 4.1.1. If you continue to see this, then you can contact TAC and apply patch for CSCsm97530 over 4.1.1.

View solution in original post

Joel Monge · ‎08-25-2010

Exactly what version of RME is this?

Jason Fraioli · ‎08-25-2010

RME 4.1

Joel Monge · ‎08-25-2010

In that case, this is probably CSCsk65355 which should be fixed in 4.1.1. However, 4.1.1 suffers from CSCsm97530. So I would suggest to first upgrade to RME 4.1.1. If you continue to see this, then you can contact TAC and apply patch for CSCsm97530 over 4.1.1.