In the attached script i am trying to have callers have the option to press 5, and replay the menu shown, daymenu1. when i run a reactive script i can see it goes to daymenu1, but will not play, it skips down to a que greeting. i created labels, and different things, but am stumped as to why it wont play. any thoughts would be apprciated..
I took a look at that attached script and scrolled to the location shown in the screenshot. I see you are using a Get Digit String step rather than a Menu step in this case because you want 4 digit entries to be accepted for the redirect. Due to this, the Get Digit String step is expecting up to 4 digits to be entered by the caller, and it's taking the timeout branch when it only receives 1 digit. Have you tried the script with a reactive debug? My first thought is that the extnXfer variable isn't getting populated with the "5" when the Get Digit String step times out like it would when the successful branch is reached. Watching this variable in the variable pane when you hit the step in a Reactive Debug session can verify that the variable is being set correctly.