Missed, Received Calls list on IP Phones shows wrong date

Unanswered Question
Aug 25th, 2010

A few weeks ago, we installed a UC540 system for a customer with the SPA 509 ip phones.   The customer has 3 Analog lines connecting to the FXO ports to connect to the PSTN.   Caller-ID is enabled on the ports.    When a call comes in from the PSTN, the phones display the correct Caller-ID (name and number) and time of the call.   But when the phone user checks the Missed Calls, Placed Calls list on the IP Phone, The date is off by exactly 6 days ahead.   The hour and minutes are correct, by the date is not.  Yesterday (8/24/2010) I made test calls,  and the date under the Placed Calls list had the date as 8/30/2010. 

The clock is correct on the router, time displays properly on the phones.  The voice call history on the UC500 shows the correct date and time.

Is this a Software bug on the phone loads or IOS?

Anybody run across this?

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greenturtlesteak Wed, 08/25/2010 - 10:59

Couple things to check:

1) Are CME/CUE synchronizing with an NTP server?

2) Do you have the correct time zones set for CME/CUE?


ROBBY HARRELL Wed, 08/25/2010 - 11:36

Actually, this UC540 is not on the customer LAN with

Internet access.   The timezone is correct.

The time of day of the call is correct, but the actual day of the call is appearing 6 days

in the future only in the Missed Calls, Placed Call list on the phone.

greenturtlesteak Wed, 08/25/2010 - 11:42

I would strongly advise the customer to allow the UC540 on the customer's LAN, if only for NTP purposes. Not that it directly relates to your situation, but the time will drift if you don't have an NTP server set up.

Chuan Liu Tue, 12/07/2010 - 18:47

Hi Robby,

Have you got a solution to the issue? I am having the same problem.



ROBBY HARRELL Tue, 12/07/2010 - 19:04

No, never got a solution.

Robby Harrell

CenturyLink (formerly Embarq)

Business Service Tech III

LAN, WAN, VoIP, Firewall, Video Conf.

Cell 252-813-1719

104 East King St.

Edenton, NC 27932

Chuan Liu Thu, 12/09/2010 - 12:51

Hi Robby,

My problem has been resolved by upgrading phone firmware to version 7.4.6. You can check by web-browsing the phone ip address.




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