- Bronze, 100 points or more
I just opened up the SA520-WEB-BUN3-K9 route which advertised unlimited IPS and protect link web support.
The first problem is that the router wont register the service even though the license is activated.
The major problem is that according to Trend Micro the license is only for 5 seats and that we have to purchase more users. My license card says unlimited but the Trend micro guy was saying that it will support unlimited threats and that it did not apply to users. There is no mention on any of the data sheets that the web bundle has only 5 seats. In fact the only two part numbers you can order are for 1 year and 3 year which suggests its a router license not so much a per user license.
I checked at tech data and this is the description for the 3 year:
|TD# 63267U||CISCO SYSTEMS - MFR#: L-PL-WEB-3= UPC/EAN#: 63267U||Check ETA||XXXX|
|Cisco ProtectLink Web - Subscription license ( 3 years ) - unlimited users - delivered via electronic distribution - view details|
|Status: SpecialOrder||MSRP: $250.00|
I have a case with tech support and trend micro. I dont think that tech support can solve this. I think we need a PM to check this out.
Please help me out with this.
cisco pro case number: 615269539
I have assumed ownership of your case with the SBSC.
I have sent you an email requesting a few things. Please provide those back to me and we will work on getting your license registered.
I apologize for any inconvenience.