I have implemented the integation of CAD with IBM's Tivoli Service Request Manager(a case management tool) successfully. Neveretheless, one of the agents is facing an issue with this integration. The ideal scenario would be, when a caller calls into the system and punches his ID, all the information for that ID should get populated within the integrated browser. Basically, I am using the HTTP action in CDA and doing a POST to the TSRM url by appending the entered ID. It is working perfectly in all the agents laptops except one. Though I am able to see that the ID is getting populated in the CAD's enterprise data, no data gets populated in the integraed browser (TSRM screen). I have checked the logs on both sides but nothing looks fishy. I looked into the agents's user id previledges in the TSRM, that too looks ok. I then upgraded the IE from version 6 to version 8 but no luck. I am running out of options to troubleshoot this.
Any leads to resolves this is appreciated.