we have a outbound only Contact Center requirement and we want to go for UCCE 8.x and CVP. The Dialer will dial the customer and transfer to IVR and then customer will visit different menu for different services. I am not sure which CVP deployment model would be full fill this. and are all ICM components required for this solution? like AW/Router/Logger/PG etc.
Kindly guide me to design and size outbound only CC.
Thanks & Regards,