Hello I get this message when I try to start Silent Monitor from Supervisor to Agent. I have ICM 7.5.1
[Error Code = 0x00000005]:
Silent Monitor session not started. The remote client is not responding.
Verify that remote client is running and has silent Monitor capabilities.
Anyone can help me?
Check the installation of CTI OS Server if the Silent Monitor Type is set as "CallManager Based"/"Disable" insted "Enable".
Check the hosts, in some cases it should help.
PS.: The Silent Monitor just works with Hardphones, in IP Communicator not.