Solved: Silent Monitor not started

santiago_figueroa · ‎08-26-2010

Hello I get this message when I try to start Silent Monitor from Supervisor to Agent. I have ICM 7.5.1

[Error Code = 0x00000005]:

Silent Monitor session not started. The remote client is not responding.

Verify that remote client is running and has silent Monitor capabilities.

Anyone can help me?

Thanks.

denian.nascimento · ‎08-26-2010

Hello,

Check the installation of CTI OS Server if the Silent Monitor Type is set as "CallManager Based"/"Disable" insted "Enable".

Check the hosts, in some cases it should help.

PS.: The Silent Monitor just works with Hardphones, in IP Communicator not.

View solution in original post

denian.nascimento · ‎08-26-2010

Hello,

Check the installation of CTI OS Server if the Silent Monitor Type is set as "CallManager Based"/"Disable" insted "Enable".

Check the hosts, in some cases it should help.

PS.: The Silent Monitor just works with Hardphones, in IP Communicator not.

santiago_figueroa · ‎08-26-2010

Thanks for your reply. I just now only have IPCOMM and I have several ipcomm that work fine but others ipcomm do not work.

I do not undersantd that "Check the hosts, in some cases it should help"

are you able to explain to me?

denian.nascimento · ‎08-26-2010

I saw in a Manual that Silent Monitor just works with HardPhones, in softphones (IP Comm) not, but, anyway.

The hosts that I mentioned, is the file whose have the IP and the hostname of the machines, it is in: "c:\WINDOWS\System32\drives\etc\hosts". You'll open this file with notepad and put the IP and the hostname of the computer that doesn't work the Silent Monitor, in some cases it should help.

phamvinhdat · ‎08-26-2010

It worked with soft phone user also. CIPC phone device needs to be an actual MAC Address of the PC.

Dat

santiago_figueroa · ‎08-26-2010

Thanks for your reply, I go to test That tomorrow.

Best Regards