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How can I change the Peripheral of Agents/Skill Groups/Agent Teams

Hi,

How can I change the PG of Agents/Skill Groups/Agent Teams, for example:

Name: Agent1

Peripheral: PG1

I want to change the Peripheral PG1 to PG2.

Thanks.

1 Accepted Solution

Accepted Solutions

geoff
Level 10
Level 10

No can do.

Regards,

Geoff

View solution in original post

3 Replies 3

geoff
Level 10
Level 10

No can do.

Regards,

Geoff

That's what I thought...

Thanks.

May not be as bad as you think if you are savy with the bulk export/import tools and excel editing.  If you do it correctly, the only thing you should have to do is reset passwords at the end.

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