- Bronze, 100 points or more
Had a disappointing situation occur to our in-house UC520 this week. Sometime on Saturday 8/21, our office experienced a power failure. This failure caused an internal module that CUE runs it's image file off of to become corrupt. Hence voicemail and AA no longer function.
The crappy part is that outbound calls were able to be made as normal.
Long story short, we did not know our AA wasn't picking up inbound calls until 4 days into this. And I imagine some of our customers were unable to reach us, unbeknownst to us.
My question is, Is there any way to have a failover inbound dial-plan for situation where the AA is not reachable. Maybe have all call forward to a blast group that way we can avaid this in the future?