EIM 4.3. - Agent Transfer Workflow

Unanswered Question
Aug 26th, 2010


Does anyone know which workflow get's hit on an agent transfer when they transfer a call into an integrated queue in their own department?

I have tried editing the transfer workflow and setting one of the editable variables (description) to '9999', but it does not get set.

I also tried setting the same thing on an inbound workflow thinking that when transferring a call to an integrated queue, it would hit IPCC then route back through the inbound workflow.



I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion