EIM 4.3. - Agent Transfer Workflow

Unanswered Question
Aug 26th, 2010

Hello,

Does anyone know which workflow get's hit on an agent transfer when they transfer a call into an integrated queue in their own department?

I have tried editing the transfer workflow and setting one of the editable variables (description) to '9999', but it does not get set.

I also tried setting the same thing on an inbound workflow thinking that when transferring a call to an integrated queue, it would hit IPCC then route back through the inbound workflow.

Thanks!

Barry

I have this problem too.
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