- Silver, 250 points or more
The customer has a IPS 4240 running version 7 and is experiencing high CPU utilization. It ranges between 80 and 100% of utilization. We disabled some alerts from some of the events we are getting but the issue remains. The customer has the IPS between the internet router and the ASA with a 20Mb internet connection. According to the customer the normal utilization is around 30%. The customer has rebooted the device a couple if times but the CPU spikes again. The memory utilization is low.
I would like to know if there are any troubleshooting steps we can follow or any information I can collect in order to find the cause of the issue.
I will appreciate any help.
Here I am uploading some information.