This is my second time posting with this issue as it was never originally resolved and no one is answering on my original post.
I have a client with a UC520 that has the latest software pack installed (8.0.2) and the system fully configured with CCA 2.2.2 as a key system. When they try to transfer a call that has come from an outside line to an internal user using the "full consult" method,the calls will intermittently drop. Through testing, I have gotten the calls to drop consistently by calling on the same outside line and trying to transfer two calls in a row on that same line.
The transfer goes through fine the first time. If I call right back, go through the same process, the call is dropped as soon as the receptionist hits transfer or hangs up. All parties drop to dead air. I have attached a debug vpm and voice ccapi output as suggested on a previous post response.
Switching to full blind transfer method fixes this issue, but this is unaccaptable to the customer.
I really need to get this figured out, so any help would be appreciated.