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Unity 7 + unified messaging issue

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richard.grey
Level 1
Level 1

‎08-27-2010 03:54 AM - last edited on ‎03-25-2019 09:37 PM by Community Manager

Hello

I am currently running Unity 7 + Exchange (Unified Messaging).  When a some users try to access their voice mail form their email, they get the following mesage   "The wav message is secure and can only be played by Cisco Unity supported client"

Does any one know what would cause this and how to fix?

Thanks

Rich

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Aaron Harrison
VIP Alumni
VIP Alumni
In response to richard.grey

‎08-27-2010 07:15 AM

Hi

You have secure messaging configured, so your mail is encrypted. You can install ViewMail for Outlook (VMO) to play back mail via the Outlook client.

Take a look at this: http://www.ciscosistemas.org/en/US/docs/voice_ip_comm/unity/5x/security/guide/ex/5xcusec110e.html

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

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richard.grey
Level 1
Level 1

‎08-27-2010 04:41 AM

User are using Outlook 2007 and Exchange 2010

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Aaron Harrison
VIP Alumni
VIP Alumni
In response to richard.grey

‎08-27-2010 07:15 AM

Hi

You have secure messaging configured, so your mail is encrypted. You can install ViewMail for Outlook (VMO) to play back mail via the Outlook client.

Take a look at this: http://www.ciscosistemas.org/en/US/docs/voice_ip_comm/unity/5x/security/guide/ex/5xcusec110e.html

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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richard.grey
Level 1
Level 1
In response to Aaron Harrison

‎08-27-2010 07:51 AM

Thanks Aaron, this helps alot!!

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