Mobile Connect Status not updated on iPhone when changed from deskphone

Unanswered Question
Aug 27th, 2010


I don't know if it's a bug, an issue, but Mobile Connect Status is not updated on iPhone Cisco Mobile Application when changed from deskphone button.

If Mobile Connect is enabled/disabled from iPhone, the status is changed on desphone. If Mobile Connect is enabled/disabled from Deskphone, the status is not changed on CUMC?

Best regards.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Lukas Auer Fri, 11/26/2010 - 08:43


did you find a solution for this problem? I'm facing the same issue...

I would appreciate if you could share your solution, if you found one. Thanks.


guilhem.perez Mon, 11/29/2010 - 01:12


I opened a case and TAC just say me it's a known issue. There is not BUGID, no workaround. They closed the case without more info.

So no workaround. You can say your customer to always use iPhone to change Mobile Connect status.

Best regards

Lukas Auer Mon, 11/29/2010 - 01:28

Hi Guilhem,

thanks a lot for your information. That's not very nice of Cisco, is it?

I'll inform my customer that this behavior is because of a bug.

best regards,



This Discussion