Real-time reporting issue

scottbabineau · ‎08-27-2010

In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.

Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?

Running UCCX Admin v7.0(1)

Anthony Holloway · ‎08-27-2010

Where are you running the RTR window from? The UCCX server, or some other PC?

scottbabineau · ‎08-30-2010

Running RTR from another PC and the contact center Supervisor's PC, neither are the UCCX server. Is that possible? Or can RTR only be run on the UCCX server?

Anthony Holloway · ‎08-30-2010

No it's certainly possible. I would try that first, see if it's working at all.

Sometimes, running this page from an end user PC, can fail if your JRE is not the right version. One way to find out if that is the case: uninstall your java, reboot, then launch the RTR page and it will automatically isntall the correct version for you.

Try these, and report back.