How to get real-time CSQ service level statistics?

Unanswered Question
Aug 27th, 2010

How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?

I know that they can run a historical report but that will only give them the day before service if there was a service level issue they would only know about it the next day...which is a day late in order to resolve the issue.

I don't understabnd why CSQ service levels can be dfined but can only see the results a day behind....nothing in real-time.

Running UCCX v7.0(1)

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
staufferatmcws Tue, 08/31/2010 - 08:22

I agree!  I am spoiled by the use of CentreVue, used with my last position.  I would also like to have real time half hour interval reports, by agent and CSQ.  I admit I'm a newbie to Cisco so, am I just missing something or, is Cisco???


This Discussion

Related Content