How to get real-time CSQ service level statistics?

scottbabineau · ‎08-27-2010

How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?

I know that they can run a historical report but that will only give them the day before service level...so if there was a service level issue they would only know about it the next day...which is a day late in order to resolve the issue.

I don't understabnd why CSQ service levels can be dfined but can only see the results a day behind....nothing in real-time.

Running UCCX v7.0(1)

staufferatmcws · ‎08-31-2010

I agree! I am spoiled by the use of CentreVue, used with my last position. I would also like to have real time half hour interval reports, by agent and CSQ. I admit I'm a newbie to Cisco so, am I just missing something or, is Cisco???