WRVS4400Nv2 problem connect PPPoE

Unanswered Question
Aug 27th, 2010

Hi,

I have buy an new wireless router WRVS4400Nv2 and upgrade the firmware to version 2.0.0.8.

I have the problem that this router not connect to my ADSL modem with PPPoE settings.

I borrow another three router from my friend one Netgear WGR614 and one Linksys WRT54G and one Allied Telesyn AT-AR220E all three work fine with the same setting for PPPoE, but the WRVS4400Nv2 not work.

I try to set it to Automatic Configuration - DHCP and they found the modem with this set:

Automatic Configuration - DHCP
LAN IP: 192.168.1.1
WAN IP: 192.168.2.10
DNS 1: 192.168.2.1

But they not connect to internet in any way.

How can I set this router that work with PPPoE settings?

My internet provider in Slovenia is SiOL www.siol.net and need PPPoE settings for internet connection.

Internet connection ADSL 10MBps/768kBps.

DNS1: 193.189.160.13

DNS2: 193.189.160.23

There is the data for my modem and router and the Log file in the router when they try to connect with PPPoE settings:

ROUTER:

WRVS4400Nv2

Firmware: V2.0.0.8-ETSI
CPU: STAR 9202
DRAM: 64MB
FLASH: 16MB

ROUTER Settings Automatic Configuration - DHCP
LAN IP: 192.168.1.1
WAN IP: 192.168.2.10
DNS 1: 192.168.2.1

ADSL MODEM:
Modem SAGEM Fast 3344

Quick Setup:
WAN
VCC: 1/32/LLC
Protocol: Bridged
LAN
Ethernet status: Automatic Speed Auto DUPLEX
Local IP Addr.: 192.168.2.1
Network mask: 255.255.255.0
DHCP Server: Enabled

Interfaces:
Interface Name: LAN
IP Address: 192.168.2.1
Subnet Mask: 255.255.255.0

DHCP Server
If Name: LAN
Subnet: 192.168.2.0
NetMask: 255.255.255.0
Start IP: 192.168.2.10
End IP: 192.168.2.20
Gateway: 192.168.2.1
Broadcast: 192.168.2.255
Primary DNS: 192.168.2.1
Secondary DNS: 0.0.0.0
Lease Time: 1

LOG FILE:
Aug 26 20:36:27 - Plugin pppoe loaded.
Aug 26 20:36:27 - PPPoE Plugin Initialized
Aug 26 20:36:27 - Plugin pppoe called.
Aug 26 20:36:28 - pppd 2.4.1 started by root, uid 0
Aug 26 20:36:28 - Sending PADI
Aug 26 20:36:28 - HOST_UNIQ successful match
Aug 26 20:36:28 - HOST_UNIQ successful match
Aug 26 20:36:28 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0046 (PADO) PPPoE tag: type=0102 length=0014 (AC Name) data (UTF-8): E320-BRAS-LJ-DRAVLJE PPPoE tag: type=0103 length=0004 (Hos
Aug 26 20:36:28 - HOST_UNIQ successful match
Aug 26 20:36:28 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0049 (PADO) PPPoE tag: type=0102 length=0017 (AC Name) data (UTF-8): E320-BRAS-LJ-CIGALETOVA PPPoE tag: type=0103 length=0004 (
Aug 26 20:36:28 - HOST_UNIQ successful match
Aug 26 20:36:28 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0046 (PADO) PPPoE tag: type=0102 length=0014 (AC Name) data (UTF-8): E320-BRAS-LJ-DRAVLJE PPPoE tag: type=0103 length=0004 (Hos
Aug 26 20:36:28 - HOST_UNIQ successful match
Aug 26 20:36:28 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0049 (PADO) PPPoE tag: type=0102 length=0017 (AC Name) data (UTF-8): E320-BRAS-LJ-CIGALETOVA PPPoE tag: type=0103 length=0004 (
Aug 26 20:36:28 - HOST_UNIQ successful match
Aug 26 20:36:28 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0049 (PADO) PPPoE tag: type=0102 length=0017 (AC Name) data (UTF-8): E320-BRAS-LJ-CIGALETOVA PPPoE tag: type=0103 length=0004 (
Aug 26 20:36:28 - Connecting PPPoE socket: 00:00:00:00:00:00 0000 0x427d8
Aug 26 20:36:28 - Couldn't get channel number: Transport endpoint is not connected
Aug 26 20:36:28 - Doing disconnect
Aug 26 20:36:28 - Exit.
Aug 26 20:36:29 - Plugin pppoe loaded.
Aug 26 20:36:29 - PPPoE Plugin Initialized
Aug 26 20:36:29 - Plugin pppoe called.
Aug 26 20:36:29 - pppd 2.4.1 started by root, uid 0
Aug 26 20:36:29 - Sending PADI
Aug 26 20:36:29 - HOST_UNIQ successful match
Aug 26 20:36:29 - HOST_UNIQ successful match
Aug 26 20:36:29 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0046 (PADO) PPPoE tag: type=0102 length=0014 (AC Name) data (UTF-8): E320-BRAS-LJ-DRAVLJE PPPoE tag: type=0103 length=0004 (Hos
Aug 26 20:36:29 - HOST_UNIQ successful match
Aug 26 20:36:29 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0046 (PADO) PPPoE tag: type=0102 length=0014 (AC Name) data (UTF-8): E320-BRAS-LJ-DRAVLJE PPPoE tag: type=0103 length=0004 (Hos
Aug 26 20:36:29 - HOST_UNIQ successful match
Aug 26 20:36:29 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0046 (PADO) PPPoE tag: type=0102 length=0014 (AC Name) data (UTF-8): E320-BRAS-LJ-DRAVLJE PPPoE tag: type=0103 length=0004 (Hos
Aug 26 20:36:29 - HOST_UNIQ successful match
Aug 26 20:36:29 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0049 (PADO) PPPoE tag: type=0102 length=0017 (AC Name) data (UTF-8): E320-BRAS-LJ-CIGALETOVA PPPoE tag: type=0103 length=0004 (
Aug 26 20:36:29 - HOST_UNIQ successful match
Aug 26 20:36:29 - Unexpected packet: Ether addr: 00:19:4b:60:ab:4d (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x0049 (PADO) PPPoE tag: type=0102 length=0017 (AC Name) data (UTF-8): E320-BRAS-LJ-CIGALETOVA PPPoE tag: type=0103 length=0004 (
Aug 26 20:36:29 - Connecting PPPoE socket: 00:00:00:00:00:00 0000 0x427d8
Aug 26 20:36:29 - Couldn't get channel number: Transport endpoint is not connected
Aug 26 20:36:29 - Doing disconnect
Aug 26 20:36:29 - Exit.

Please help me found an solution to connect with PPPoE settings.

With other router this work fine.

Thanks.

Regards,

Elvis

I have this problem too.
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elviscendak Mon, 09/20/2010 - 12:55

Anyone can help me?

Is there any support?

I need help with this router.

chchapma Mon, 09/20/2010 - 16:26

Please contact the Cisco Small Business Support Center at one of the following numbers.  Depending on your location, there is a specific number for the support center that can help you.

http://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html

Once you open a case with our SBSC support center you will be able to get access to our beta firmware for this router that may resolve your issue.

elviscendak Wed, 09/22/2010 - 11:43

When I try to open this site http://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html I receive this message:

Forbidden File or Application

The file or application you are trying to access may require additional entitlement or you are trying to access a file with an invalid name. Additional entitlement levels are granted based on a users relationship with Cisco on a per-application basis.

If you feel you have reached this page in error, please try one of the following methods to locate your document:

  1. If you are manually entering the URL into your browser location bar, be sure to include the file name of the page you are trying to access (file names typically end in .htm, .html or .shtml).
  2. Use the Search feature located in the upper right section of this page.
  3. Return to the Cisco.com Home or select a primary site area from the top navigation bar.
  4. Consult with your Cisco Account Manager to confirm you have the appropriate entitlement to access this page.

If you would like to contact someone about this problem, please click on the Contacts & Feedback link below.

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