switch congestion (42) in Gateway

santiago_figueroa · ‎08-27-2010

Hello I need to know why I get this message from IP Phone 'High Traffic Try Again Later'

08/27/2010 17:03:59.326 CCM|StationD: (0550100) StopTone.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::0020>
0808/27/2010 17:03:59.326 CCM|StationD: (0550100) StopTone.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::0020>
08/27/2010 17:03:59.327 CCM|StationD: (0550100) StartTone tone=37(ReorderTone), direction=0.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::0020>
08/27/2010 17:03:59.327 CCM|StationD: (0550100) SelectSoftKeys instance=1 reference=91303033 softKeySetIndex=8 validKeyMask=fffffffb.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::0020>
08/27/2010 17:03:59.327 CCM|StationD: (0550100) DEBUG- star_DSetCallState(11) State of cdpc(361043) is 6.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::Detailed><MASK::0020>
08/27/2010 17:03:59.327 CCM|StationD: (0550100) DisplayNotify timeOutValue=10 notify='€J' content='High Traffic Try Again Later' ver=8570000f.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::002
/27/2010 17:03:59.327 CCM|StationD: (0550100) StartTone tone=37(ReorderTone), direction=0.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::0020>
08/27/2010 17:03:59.327 CCM|StationD: (0550100) SelectSoftKeys instance=1 reference=91303033 softKeySetIndex=8 validKeyMask=fffffffb.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::0020>
08/27/2010 17:03:59.327 CCM|StationD: (0550100) DEBUG- star_DSetCallState(11) State of cdpc(361043) is 6.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::Detailed><MASK::0020>
08/27/2010 17:03:59.327 CCM|StationD: (0550100) DisplayNotify timeOutValue=10 notify='€J' content='High Traffic Try Again Later' ver=8570000f.|<CLID::StandAloneCluster><NID::10.40.7.2><CT::5,100,65,1.60517915><IP::10.40.5.250><DEV::csfigueroa2><LVL::State Transition><MASK::002

This sh call history voice call brief

220E : 2694988 30195887000ms.2458674 +-1 +2880 pid:9010 Originate 0916496644
dur 00:00:00 tx:0/0 rx:0/0 2A (switch congestion (42))
Telephony 4/0/0:0 (2694988) [4/0/0.14] tx:0/0/0ms None noise:0dBm acom:0dBm
long duration call detected:n long dur callduration :n/a timestamp:n/a

220E : 2694987 30195886650ms.2458675 +-1 +3230 pid:0 Answer 79999
dur 00:00:00 tx:0/0 rx:0/0 2A (switch congestion (42))
IP 0.0.0.0:0 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g729r8 pre-ietf TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long dur callduration :n/a timestamp:n/a

anyone can help me?

Thanks

Steven Holl · ‎08-28-2010

Can you get more information as the issue occurs? We need to see if CM is throwing the disconnect of 42, or if the gateway is.

debug voip ccapi inout

debug ccsip mess

debug h225 asn1

Router(config)# service sequence
Router(config)# service timestamps debug datetime msec
Router(config)# logging buffered 10000000 7
Router(config)# no logging con
Router(config)# no logging mon
Router(config)# voice iec syslog

Router# term len 0

Router# sh logg

Note calling/called number of the call with the issue.

santiago_figueroa · ‎08-28-2010

Hello Steven here are the debugs. can you see the attachement?.

Calling Party is 79999

Called Party is 0916496695

Thanks

santiago_figueroa · ‎08-28-2010

Hello Steven I get this debugs:

debug h225 asn1

debug h245 asn1

debug ip tcp trans

debug voip ccapi inout

debug vpm sig

debug isdn q931

The calling Party is 79999, the called party is a 0916496695.

Could you please tell me what may the reason for Value:42?

Could you please tell me who is sending a release complete ?

could you please with the information in that output to diagnose root cause?.

Thanks.

Steven Holl · ‎08-30-2010

Santiago,

The disconnect is being thrown because we are receive an R2_stop from the e1r2 circuit:

461831: *Aug 28 21:50:27.953 GDL: R2 Outgoing Voice(4/0): DSX (E1 4/0/0:20): STATE: R2_OUT_PROCESS_B R2 Got Event R2_STOP
461832: *Aug 28 21:50:27.953 GDL: r2_reg_generate_digits(4/0/0:0(21)): Tx digit '#'
461833: *Aug 28 21:50:27.953 GDL: r2_reg_event_proc(4/0/0:0(21)) ABORT_DIGIT_COLLECT

You will want to work with your provider on this to find out why they are sending this message. Any details the provider can provide you about how the e1-r2 circuit is provisioned will be helpful, as you may need to configure some stuff under the cas-custom subconfiguration to match what the provider is doing.

-Steve

santiago_figueroa · ‎08-30-2010

Hello Steven, Thanks for your reply.Excelent.

Best Regards.