My customers #1 concern is no down time if possible. They have agreed to a new install option on rls 8 with a new IP address, to run in parallel with UCCX 7 for a short time. I have thought about all the basic things (move a few agents over at cut time, reinstall clients, and remove the triggers from the old and build in the new, etc). My worry is the package that they ordered from Cisco, and the old rls 7 licenses. Here is what was ordered.
CCX-UPG-EHA-70-80= / CCX ENH HA 7.0 TO 8.0 HA ENH UCSS Major Upgrade x2
Secondly, can I apply the 7 licenses to UCCX 8, or will I have to get new ones issued? Thanks in advance.