LMS and MDS 9148

Unanswered Question
Aug 30th, 2010

Unable to collect Inventory for a MDS 9148, following error :

RICS0001:Internal Error,unable to process the collected data from the device.

I have deleted the item and re-created

LMS 3.2 ; RME 4.3.1

MDF and devices up todate.

I have this problem too.
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Ian Beck Wed, 06/01/2011 - 09:30

HI Jo,

Have left this issue for some time now to see it the Device you become fully supported.

I am running 3.2 Sp1 with still no joy.

Any ideas

Many thanks

Joe Clarke Thu, 06/02/2011 - 18:27

I need to see the IC_Server.log to understand why inventory is not being collected properly.

Ian Beck Tue, 06/07/2011 - 01:37

Hi Jo,

This is out of the file 172.23.32.129/130 are the two MDS's

[ Tue Jun 07  09:31:04 BST 2011 ],INFO ,[Thread-15],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless.AssetAGI_CISCO_ENTITY_ASSET_Mib,g$eval,58,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless:AssetAGI_CISCO_ENTITY_ASSET_MIB:g$eval:populating AssetAG attributes, begins...

[ Tue Jun 07  09:31:04 BST 2011 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless.AssetAGI_CISCO_ENTITY_ASSET_Mib,g$eval,58,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless:AssetAGI_CISCO_ENTITY_ASSET_MIB:g$eval:populating AssetAG attributes, begins...

[ Tue Jun 07  09:31:11 BST 2011 ],ERROR,[Thread-15],com.cisco.nm.rmeng.util.logger.XDILogger,57,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless.AssetAGI_CISCO_ENTITY_ASSET_Mib,g$eval,64,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless:AssetAGI_CISCO_ENTITY_ASSET_MIB:g$eval:AssetAG Collection aborted com.cisco.nm.xms.xdi.ags.system.CollectionFailedDeviceSensed: java.lang.ArrayIndexOutOfBoundsException: 5 >= 5

[ Tue Jun 07  09:31:11 BST 2011 ],ERROR,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,57,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless.AssetAGI_CISCO_ENTITY_ASSET_Mib,g$eval,64,com.cisco.nm.xms.xdi.pkgs.SharedInventoryWireless:AssetAGI_CISCO_ENTITY_ASSET_MIB:g$eval:AssetAG Collection aborted com.cisco.nm.xms.xdi.ags.system.CollectionFailedDeviceSensed: java.lang.ArrayIndexOutOfBoundsException: 5 >= 5

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-15],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,549,DP time is 20 seconds for 172.23.32.129

[ Tue Jun 07  09:31:12 BST 2011 ],ERROR,[Thread-15],com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor,458,

java.lang.NullPointerException

    at com.cisco.nm.rmeng.inventory.ics.invdata.containment.ContainmentAGInvData.compare(ContainmentAGInvData.java:103)

    at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processContainmentAG(InvDataProcessor.java:864)

    at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processInvData(InvDataProcessor.java:330)

    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:923)

    at java.lang.Thread.run(Thread.java:662)

[ Tue Jun 07  09:31:12 BST 2011 ],ERROR,[Thread-15],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,935, Exception occured in process method while processing: 172.23.32.129 null

ICSException

    at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processInvData(InvDataProcessor.java:473)

    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:923)

    at java.lang.Thread.run(Thread.java:662)

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-15],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1191,No Trap

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-15],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1203,CALLING SELF TEST

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-15],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1207,DONE WITH SELF TEST

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-21],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,549,DP time is 20 seconds for 172.23.32.130

[ Tue Jun 07  09:31:12 BST 2011 ],ERROR,[Thread-21],com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor,458,

java.lang.NullPointerException

    at com.cisco.nm.rmeng.inventory.ics.invdata.containment.ContainmentAGInvData.compare(ContainmentAGInvData.java:103)

    at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processContainmentAG(InvDataProcessor.java:864)

    at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processInvData(InvDataProcessor.java:330)

    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:923)

    at java.lang.Thread.run(Thread.java:662)

[ Tue Jun 07  09:31:12 BST 2011 ],ERROR,[Thread-21],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,935, Exception occured in process method while processing: 172.23.32.130 null

ICSException

    at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processInvData(InvDataProcessor.java:473)

    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:923)

    at java.lang.Thread.run(Thread.java:662)

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-21],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1191,No Trap

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-21],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1203,CALLING SELF TEST

[ Tue Jun 07  09:31:12 BST 2011 ],INFO ,[Thread-21],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1207,DONE WITH SELF TEST

Joe Clarke Tue, 06/07/2011 - 17:02

Ah.  I assumed this would be considered a 9140 series switch by RME, but it is not.  RME does not have support for the 9148.  I've requested support to be added.

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