I have one query regarding CRS Peripheral Variable. I am using CRS 5.0 ICM 7.0 with CAD.
I am not able to pass any string value via CRS Peripheral Variable for CAD. While passing int value via Set Enterprise Call Info for CAD is being displayed in CAD when the call is being transffered to agent but string value i am not able to pass to CAD.
While passing string value in CRS Peripheral Variable via Set Enterprise Call Info CRS script doesn't work.
Please let me know how i can pass customer related data like name,location etc for CAD.