We were given some 7960 phones that were previsouly setup for SIP connections not on a Cisco platform. The phone was reset back to factory defaults using the 12345... code upon phone boot, but now the phone will not register on our UC520. The phone says registration rejected and the phone log shows...that the phone cannot find ...XML files.
We are running a UC520 with software load 704 (yes, I know upgrade). We uploaded the 7960 phone load using the 714 software load(becuase it was not in the 704 software), but the 7960 will not register. I can see the phone using its IP address
Do we need to reload the UC to make the new phone load effective?
Any suggestions would be great.