I have a requirement to provide an IVR interface for the users to enable/disable forwarding of their primary extensions to either another internal number or external number but also have the flexibility to not be connected to the corporate network to use the web-based interface to update their single number reach destination list. I've had discussions with my team in how to do this and we're trying to flesh out using the single number reach and a UCCX script querying an XML document. We're implementing UCM 7.1.4 and UCCX 8.0(2) and I want to know about front-ending the IVR script with the SNR database to be able to update the SNR fields where the destination numbers are stored as well as enable/disable SNR. I would say this is similiar to the Follow Me feature of a PBX. Is this possible? What are the caveats or gotcha?
Message was edited by: jawilson_1 I've attached 2 XML files I'm thinking of using. The Users.xml I modified the original layout to mimic the one from discussion '346321'. The PINList is another iteration. If I cannot use a single file both for getting the xml data within my script and use it to also upate the Status & Redirect fields then what will I need to accomplish the ability for the caller to update and my script to query the xml data to determine if the extension has been set to enabled/disabled and redirect the call to an external number and stop returning a null value in the get xml step?