Unity Connection 7.1.3 Playing 'Sorry' Before a Call

Unanswered Question
Aug 31st, 2010

I have set up Unity Connection 7, version, in a lab. I
created a new Direct Routing Rule called 'Company' that sends incoming
external calls to a Call Handler called 'New Company Greeting' and recorded
a greeting "You have reached ABC Compnay ...". However, when a call comes
in, Unity Connection is playing the word "Sorry" first and then the
greeting, so you hear "Sorry" "You have reached ABC Company ...". I can't
figure out where the "Sorry" is coming from and how to stop it. Appreciate
any help with this.


I have this problem too.
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Bradford Magnani Tue, 08/31/2010 - 16:10

This is because you are recording the greeting on the "recorded name" section of the main call handler's profile page. You want to make sure you go to Edit>Greetings and record the greeting there for the Standard greeting.

Hope that helps,



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