We want to run a query in ICM HDS database using script node id which i got from script monitoring.
This we require to check the call abandoned at node level.
Kindly share the table and query details.
We are having ICM 7.5
Thanks & Regards,
You might want to take a step back and look at your script design. You can use call types for most of the reporting you're looking to do. You just need to find logical break points between the IVR and ICM.