I want to try something new for.
I am bringing up a 3 person call queue. The internal customer always wants to route calls to agent 1 and if she is busy then agent 2 then if she is busy agent 3.
If agent one become available and agent 2 is on the phone the next call comeint in should go back to agent 1.
Basically they want agent 1 to take every call if she is available.
I always use the LAA. This will not work for this. I have seen some post taking about the Agent node, and others about the distribute node.
I have not found a post though that really explains how to use them.
Does any one have a screen shot of them doing this in ICM they can upload?