I’m finding some difficult integrating ICM and IPIVR release 8. I have a very simple environment and I need to use IPIVR just as a queue point.
The call flow is:
1. The call is delivered to a Routing Point
2. Through a CallType the Call is mapped to a Script
3. By using a Queue node, the Script send the Call to a Skill Group
The flow above is working fine. The only thing I need to do is queue the call in case of agent not available.
I’m using two PG’s, one for Call Manager PIM and another for VRU PIM. Both are installed, configured and in active state.
Does any one could help me or send me a step-by-step explain how the best way to accomplish this task?