Placed call drops on receiving voicemail in Outlook

Unanswered Question
Sep 2nd, 2010
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Hi all

Anyone came across the following:

- When a user places a call to a number from his IP Communicator and then receives a call ( which goes to voicemail) the placed call is dropped when outlook receives the voicemail.

UCM version 6.1

Unity 5.0(1)



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Steven Holl Thu, 09/02/2010 - 07:07
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  • Cisco Employee,

That's odd.  Can you get a packet capture during the call drop, and note the calling/called party for the dropped call?  My hunch is the TCP session is getting reset.  Do you see the phone re-register during this, or does the call just simply drop?

kpintens Mon, 09/06/2010 - 00:52
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Hi Steven

I was out of the office so passed on the questions to the user and getting a wireshark installed to see if we can re-produce it with a trace running



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