Attendant console and assistant console

Unanswered Question
Sep 2nd, 2010

I am trying to find the download for the attendant console, but when I go to the plugins download page, I only see "assistant console".

So I have two questions:

1: Where do I find "attendant console" for the operator?

2: What is the difference in "attendant console" and "assitant console"?

Any help would be appreciated.

I have this problem too.
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rob.huffman Thu, 09/02/2010 - 06:54

Ho John,

If you are running a 7.x/8.x  CUCM version, the Attendant Console is no longer

available as it has been deprecated in the newer CUCM versions

Assistant Console is related to IPMA.

Cheers!

Rob

Tracy Larson Thu, 09/02/2010 - 07:21

Hi Rob, just a question. I am running 7.1.3 and I have the attendant console for download in the plugins. Is this because i upgraded vs installing a fresh version of 7?

rob.huffman Thu, 09/02/2010 - 07:28

Hi Tracy,

You betcha my friend

Fresh installs of 7.x do not include the Plug-in.

Cheers!

Rob

rob.huffman Thu, 09/02/2010 - 07:31

Hi John/Tracy,

Here is the related note;

Cisco Unified Communications Manager Attendant Console

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Tip If you upgrade from a compatible Cisco CallManager 4.X release or a compatible Cisco Unified Communications Manager 5.X or 6.X release to Cisco Unified Communications Manager Release 7.1(2), you can obtain the Cisco Unified Communications Manager Attendant Console plug-in from the Find and List Plugins window in Cisco Unified Communications Manager Administration.

Cisco does not support the Cisco Unified Communications Manager Attendant Console with new installations of Cisco Unified Communications Manager 7.1(2), and the plug-in does not display in the Find and List Plugins window in Cisco Unified Communications Manager Administration after new installations. If you reinstall Cisco Unified Communications Manager 7.X on a server after an upgrade to 7.1(2), the Cisco Unified Communications Manager Attendant Console plug-in does not display in Cisco Unified Communications Manager Administration on that server after you complete the installation.

If you obtained the Cisco Unified Communications Manager Attendant Console plug-in from the Cisco software download site in Cisco Unified Communications Manager 7.0, you can use that plug-in with Cisco Unified Communications Manager 7.1(2). In this case, Cisco recommends that you save the plug-in to a location on a PC that you will remember.

***If you want to use attendant console functionality after a Cisco Unified Communications Manager 7.1(2) installation/upgrade, Cisco recommends that you use the Cisco Unified Business Attendant Console, Cisco Unified Enterprise Attendant Console, or the Cisco Unified Department Attendant Console.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsccmac.html

These new versions are actually designed/built by ARC Solutions in partnership with Cisco;

Cisco Unified Deparment Attendant Console (CUDAC)

Cisco Unified Business Attendant Console (CUBAC)

Cisco Unified Enterprise Attendant Console (CUEAC)

Check out Table 1-2

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/arcrn3014.pdf

Hope this helps!

Rob

asharsidd Thu, 09/02/2010 - 15:24

Just to add my 2 cents to Rob Valuable post..

Attendant console is not available in CUCM 7.x but if you upgrade it from CUCM5.x,6.x then you will still have attendane console Plugin availabe.

One issue which I recently had after upgarding one customer from 6.x to 7.x was that all their Attendant console users started having weired issues like console freezing for 10-12 secs etc. I had to remove and re-install all attendant consoles to make them work after the upgrade.

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