09-02-2010 06:57 AM - edited 03-13-2019 07:07 PM
Hello,
I have a couple of DMP 4400s (version 5.2) that keep hanging up. They continue to play video but are not responding to ping so DMM can't send the commands, management is inaccessible and so on. Is this some software issue or I should RMA them? Other players in the network work just fine (since FW 5.2) and these are the only two that have problems.
Stoyan
Solved! Go to Solution.
09-08-2010 07:17 AM
I will look at the Status info that you provided.
You mention two things:
1 - the DMP is accessible after a reboot for a couple of days.
2 - the Reset button on the back doesn't seem to work
Try this with the one you have in the lab and see if the problem
returns:
- Reboot the DMP
- After rebooting the DMP and you have IP connectivity access, go to the
09-02-2010 07:44 AM
Stoyan,
Some suggestions:
* Since you are running 5.2, you may want to upgrade to DMP version 5.2.1.
This release addresses some known issues.
* Even if you do not upgrade or if you do upgrade, On the problem DMPs, restore
the DMP configuration back to "Factory Defaults".
* Then reconfigure the DMPs for your setup and DMS environment.
* Deploy or instruct the DMPs to play video(s) as normal.
* Monitor the DMPs to see if the issue returns.
==========
* How often does this issue occur?
* Does the issue always occur on the "Same" DMPs?
* Are there any common denominators with the problem DMPs? (ie. are they playing
the same content?) Are they on the same Ethernet switch\vlan?
* What is the content that is running on the problem DMPs? Is it stored locally or remote
server?
Just some stuff to start narrowing down the issue...
T.
09-07-2010 12:11 AM
Hello Tomas,
09-07-2010 07:32 AM
Stoyan,
Are the 2 problem DMPs still active and running content?
The problem is that you can not access the DMP-DM web gui?
You performed a reset to factory defaults by pushing the RESET
button on the back of the DMPs? If so what happens when you do this?
When the DMP reboots after the reset, what happens (does the local
content play?)
Please get the status of each of the Problem DMPs and paste them in
in a separate text file for each DMP. Then upload these text files for
me. Also, Please get the Status of a WORKING DMP and save & Upload
its results in a text file for me..
To get status of the DMP you can enter the following MIB:
https://admin:default@a.b.c.d:7777/get_param?p=*.*
admin = DMP Web Account Username
default = DMP Web Account Password
a.b.c.d = IP Address of DMP
Thanks!
T.
09-08-2010 12:33 AM
Hello Tomas,
The problem DMPs are playing content but we have no connectivity to them - no GUI, not even PING. After a reboot they work for a couple of days and then agian loose connectivity.
Last week we took one of the two in lab. I made a reset from the button on the back but the DMP didn't seem to loose any settings and just rebooted. Since then (Friday) it has been working without problems... I am attaching the info from it because as I said earlier the other one is inaccessible so there is no way to get it.
09-08-2010 07:17 AM
I will look at the Status info that you provided.
You mention two things:
1 - the DMP is accessible after a reboot for a couple of days.
2 - the Reset button on the back doesn't seem to work
Try this with the one you have in the lab and see if the problem
returns:
- Reboot the DMP
- After rebooting the DMP and you have IP connectivity access, go to the
09-10-2010 01:32 AM
Hello Tomas,
I will do what you suggested but it will be late next week because I will be travelling...
Thanks for the help, will keep you posted.
10-31-2010 03:02 PM
Hello Tomas,
Reseting the DMP from DM did the trick! The problem DMPs are ruuning with no problems for more than a month now.
BR,
Stoyan
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