Setting up ACD-AA Script

Answered Question
Sep 2nd, 2010

I'm stuck trying to configure acd-aa script version 3.0.0.2 on a CME version 12.4(24)T, I follow the configuration guide of others routers on this forum but don't get what is missing.  I don't have a hunt-group configured cause there is only one operator, the operator extension is 202, and this are the lines configured:

application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param number-of-hunt-grps 1
  param handoff-string aa
  param dial-by-extension-option 1
  paramspace english language en
  param aa-pilot 220
  paramspace english location flash:
  param second-greeting-time 30
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 15
  param max-time-call-retry 700
  param service-name queue
!      
service queue flash:app-b-acd-3.0.0.2.tcl
  param aa-hunt 202
  param queue-manager-debugs 1
  param number-of-hunt-grps 1

!
interface Loopback0
ip address 172.16.32.32 255.255.255.255

!
dial-peer voice 220 voip
service aa
destination-pattern 220
session target ipv4:172.16.32.32
incoming called-number 220
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

When I dial pilot extension 220, I get an error tone, if you got this application running, please check for the lines above to check on what I'm wrong.

Thanks,

I have this problem too.
0 votes
Correct Answer by Paolo Bevilacqua about 6 years 3 months ago

Take "debug voice application script" with "term mon".And aa-hunt under queue, must end with a digit.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Paolo Bevilacqua Thu, 09/02/2010 - 16:38

Take "debug voice application script" with "term mon".And aa-hunt under queue, must end with a digit.

Juan Carlos Ari... Thu, 09/02/2010 - 17:59

First of all, thanks for your answer Paolo, I made what you said and there are no debug messages, when I dial pilot number I get a busy tone, this is the ephone-dn configured, something is missing??

ephone-dn 25
number 220
label AA Pilot Number

application aa

For your other comment, I made the change and now it looks like this, is it right??

service queue flash:app-b-acd-3.0.0.2.tcl
  param aa-hunt1 202

I'm trying to understand how it works, and I'm sure I'm not doing something cause I haven't found how to do it, if you have an idea where to look for, I will appreciate for your help.

Regards,

Juan Carlos Ari... Sat, 09/04/2010 - 14:50

Common Paolo, I still need assistant, if you have the time it will be great if you give me a hand.

,

Actions

This Discussion