09-02-2010 08:15 AM - edited 03-19-2019 01:31 AM
I'm stuck trying to configure acd-aa script version 3.0.0.2 on a CME version 12.4(24)T, I follow the configuration guide of others routers on this forum but don't get what is missing. I don't have a hunt-group configured cause there is only one operator, the operator extension is 202, and this are the lines configured:
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 1
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param aa-pilot 220
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
param aa-hunt 202
param queue-manager-debugs 1
param number-of-hunt-grps 1
!
interface Loopback0
ip address 172.16.32.32 255.255.255.255
!
dial-peer voice 220 voip
service aa
destination-pattern 220
session target ipv4:172.16.32.32
incoming called-number 220
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
When I dial pilot extension 220, I get an error tone, if you got this application running, please check for the lines above to check on what I'm wrong.
Thanks,
Solved! Go to Solution.
09-02-2010 04:38 PM
Take "debug voice application script" with "term mon".And aa-hunt under queue, must end with a digit.
09-02-2010 04:38 PM
Take "debug voice application script" with "term mon".And aa-hunt under queue, must end with a digit.
09-02-2010 05:59 PM
First of all, thanks for your answer Paolo, I made what you said and there are no debug messages, when I dial pilot number I get a busy tone, this is the ephone-dn configured, something is missing??
ephone-dn 25
number 220
label AA Pilot Number
application aa
For your other comment, I made the change and now it looks like this, is it right??
service queue flash:app-b-acd-3.0.0.2.tcl
param aa-hunt1 202
I'm trying to understand how it works, and I'm sure I'm not doing something cause I haven't found how to do it, if you have an idea where to look for, I will appreciate for your help.
Regards,
09-04-2010 02:50 PM
Common Paolo, I still need assistant, if you have the time it will be great if you give me a hand.
,
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