Solved: Error message in CCA 2.2.5

jaydien1358 · ‎09-02-2010

Hello,

Just installed CCA 2.2.5 and trying to configure a UC520 running 8.0.4 software.

When I click on any of the Telephony related sections in CCA, CCA generates an error when reading from the device.

java.lang.NullPointerException

When I click ok, the progress bar just stay up and it never lets me configure any Telephony windows. I'm running Windows 7.

Is ther any way to figure out what is happening? I was able to configure NAT, VPN and other networking items without error meesages.

Please advise.

Thanks.

-Brian

www.jaydien.com

Steven DiStefano · ‎09-02-2010

You will need to open a case to get that looked at. There are CCA logs you can collect in Help:support:generate log, which places a zip file on your PC.

View solution in original post

Steven DiStefano · ‎09-02-2010

Could be from underlying CLI configured on the system. CCA will not know how to interpret it is possible.

If it's a lab system have you considered factory reset? The CCA will work.

Steve DiStefano

jaydien1358 · ‎09-02-2010

No this is a production unit.

Are there logs to see where it is getting hung up?

-Brian

Steven DiStefano · ‎09-02-2010

You will need to open a case to get that looked at. There are CCA logs you can collect in Help:support:generate log, which places a zip file on your PC.

jaydien1358 · ‎09-11-2010

Thanks. I opened a TAC case. Not quick but they are working on it.

-Brian

jaydien1358 · ‎09-15-2010

Here was the fix that TAC provided:

The issue seems to be landing on the ephone-template field. It is having a conflict at the moment the tool build the data model for the CUE.

Please apply the following modifications:

config t

ephone-template 15

button-layout 7931 2

exit

Brian

www.jaydien.com